The most important task for an IT Department is to keep the business online, this means keeping the workstations online, keeping the servers online and keeping the users online. One of the most critical tasks to accomplish this is the proactive review of system logs and management of vendor updates and equipment. The Cyber Tech Cafe MyIT Program was developed to give our clients an easy to understand and easy to budget way to get the peace of mind knowing that their IT infrastructure was in good hands and being proactively maintained. Cyber Tech Cafe understands that no two companies are the same so we offer four different tiers to our MyIT Program, so you can choose what is best suited for your company. We want you to be our client because you find value in our services not because you signed a contract stating you have to. We do require a three (3) computer minimum and services are billed one month in advance but there is no term agreement, so you can cancel anytime.
The MyIT Bronze package is our base package and includes priority service over non-MyIT clients, access to our remote support, a real-time inventory of the systems that we manage (hardware and software), *monitoring of antivirus alerts, **monitoring of firewall alerts, patch management including regular updates (typically released the second Tuesday of each month) as well as of out-of-band critical updates, a monthly check-up of managed servers (system health, event log review, drive space, etc.), monthly backup test (we will restore a file and version of your choosing or a random version a random file from the backup) and a monthly report of our findings.
* Requires CTC Managed Antivirus
** Requires CTC Managed Fortinet firewall
MyIT silver package includes everything from the MyIT Bronze plan and adds real-time monitoring for all managed systems for events including server reboots, software installations (workstations and servers), failed logins (workstations and servers), changes to administrative privileges (workstations and servers), low drive space (workstations and servers) and more. The MyIT Silver plan is ideal for organizations that depend on their IT Infrastructure and / or have regulatory compliance requirements (HIPAA, PCI, GLBA, etc.). The MyIT Silver plan is also our most popular plan for Small to Medium business customers.
The MyIT Gold includes everything in the MyIT Bronze and MyIT Silver plus 10 hours of support at a discounted price. It is often used by MyIT Gold clients as an outsourced IT Department or staff augmentation for their existing IT Department.