We are currently troubleshooting an issue with incoming emails to our helpdesk / ticketing system. If you send in a support request and do not receive an autoreply within 5 minutes or a response from my team within one hour (during business hours), please call the main office number.
- Update – 2022.04.18 @ 0822 – We believe that we have identified the issue and are working to resolve it at this time. There appears to have been a scheduled task that processed email that had stopped working properly. We have it running now but there will likely be autoreplies sent this morning in response to emails sent to us yesterday.
- Update – 2022.04.18 @ 0842 – The earlier issue with incoming email to our helpdesk / ticketing system has been identified and resolved. There was an update to the system yesterday that inadvertently prevented a scheduled task (that checked for new emails) from running properly. The root issue has been resolved and we’re now making our way through the fallout (the emails that are now being received). If you sent a support request in yesterday and have not received a response by noon today or if the issue is more urgent, please call our main number.