Closed Monday, 3 September 2018 for Labor Day

CTC NEWS
We will be closed on Monday, 3 September 2018 to enjoy the Labor Day holiday with friends, family and loved ones and will reopen during normal business hours on Tuesday, 4 September 2018.  Emergency support will be available for our commercial clients.  If you need emergency support on Monday, simply include the word 'emergency' in the subject of your email to help@ctc.co or by noting it in your voicemail at 770.386.8900.
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August 2018 News and Updates

Monthly Newsletters
Executive Summary - The Cyber Tech Cafe Managed Services (MyIT) have been an overwhelming success.  It's exciting to see organizations taking a proactive approach when it comes to their IT Infrastructure and it's incredibly rewarding to hear those organizations comment about how "things just seem to work". News We're Hiring - If you or someone you know is looking for an entry level IT Support position with a growing company, send them our way.  Additional information and an online application is available here. DC770 - Cyber Tech Cafe is a proud supporter and co-sponsor of the DC770 DEF CON group that meets monthly at 7:00pm ET at Jefferson's restaurant in Cartersville on the first Tuesday of each month. More information is available at https://dc770.org .  Our speaker for the September…
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A $100 box that can help you see (and control) what you’re sharing on the Internet

Industry News
We're connecting voice activated tablets, nanny-cams, security cameras, home assistants and even home security systems to our home Internet connection and inviting anyone with access to those devices into our homes with them. In an ideal world, the number of folks coming in would be very small and our trusted devices would be, well, trustworthy. Unfortunately, that's not always the case. Making matters worse, we're creating very soft targets for even low skilled attackers. At home, our defenses are down, the gear is typically ad-hoc and there's no logging or oversight on what's going on on the network. New devices can be added at will (yours or, when the neighbors kid guesses your wifi password, theirs) and devices on your network have the freedom to do pretty much anything that…
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Currently accepting applications for a Junior / Bench Tech (entry level)

CTC NEWS
We are currently accepting applications for a Junior / Bench Tech.  This is an entry level tech support job whose responsibilities will be primarily be desktop support (hardware / software troubleshooting, hardware / software installation, etc.).  This position will also work closely with the network and systems support teams to provide an extra set of hands and logistical support.  If you or someone that you know is looking for an entry level IT support position, an online application is available here.
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July 2018 News and Updates

Monthly Newsletters
Executive Summary - The Cyber Tech Cafe Managed Services program was, by all metrics, an overwhelming success.  It's always good to see organizations taking a more proactive role in securing their infrastructure and even better to be able to play a part in it.  There were significant updates from Microsoft and Adobe this month but Adobe certainly took the cake with over 100 patches issued. News Managed Firewall Services - We announced in April that we were considering offering a managed firewall option.  The initial offer was very well received and we'd like to expand it to 5 additional clients.  The price for the base package is $169 per month and includes a firewall and daily reporting on it's performance and activity.  All of the routine management (license renewals, firmware updates,…
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Closed on Wednesday, 4 July 2018

CTC NEWS
Cyber Tech Cafe will be closed on Wednesday, 4 July 2018 in observance of Independence Day to enjoy time with family, friends and loved ones. We will reopen on Thursday, 5 July 2018 at 9:00am ET. We will have on-call support available for commercial and MyIT clients via the emergency support option on the phone or by adding 'emergency' to the subject line of support email. From all of us at Cyber Tech Cafe, we wish you a happy Fourth of July and are eternally grateful to the men and women who have fought to win and preserve our freedom.
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Comcast Telephone Service Outage at Cyber Tech Cafe

CTC NEWS
At approximately 12:30pm ET, we were alerted of problems with inbound telephone calls.  We confirmed and found that outbound calls are also down. At approximately 12:40pm ET, we reached out to Comcast Business and were alerted of a known issue and given an expected resolution time of 3:55pm ET. Outbound calls are currently unavailable and inbound calls are being redirected to a message that the "Verizon Wireless customer you called is not available at this time".  Some of the inbound numbers seem to be working intermittently (specifically, 678.792.7785) but nothing consistently. In the interim, please use our website contact form (https://www.ctc.co/contact-us/) to submit new support requests or our web portal (https://www.ctc.co/clients/) to check the status of existing support requests. We apologize for the inconvenience. UPDATE - 3:58pm ET - At…
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April 2018 News and Updates

Monthly Newsletters
Executive Summary - There were significant updates from Microsoft and Adobe this month as long as a minor update to Java.  The most interesting updates that I've seen thus far address a vulnerability in the Windows Font Library (CVE-2018-1010, -1012, -1013, -1015, -1016).  These could be exploited remotely by an attacker via social engineering attack (phishing, etc.) to get access as the logged-on user and then chained together with a privilege escalation vulnerability (like CVE 2018-1034) to gain administrative or system level access. News Managed Firewall Services - We are considering offering a managed firewall solution and are looking for 3 to 5 clients that would be interested in helping us to pilot the program.  Test sites would need to have a minimum of 5 workstations and a maximum of 10…
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Major outage reported in Atlanta AppRiver Datacenter

Uncategorized
Early in the day on 5 March 2018, we received notifications of potential problems on some of the AppRiver services that we use and recommend.  After reviewing the data that we had, we confirmed that there were problems in the AppRiver Atlanta Datacenter. We reached out to AppRiver who confirmed the outage and referred us to their Status Page for ongoing updates. [Update 1342] - According to AppRiver, the issue has been resolved.   Our inbound mail appears to back to normal as well, confirming the AppRiver Status Page's latest update.  From the status page, it looks like the issue was initially discovered at 1119ET so, any email in transit between then and the resolution at 1342ET may have been affected.
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