We are currently experiencing an issue processing (receiving) support requests received via email. This includes any new requests as well as email replies to existing requests. We are working on the issue now and expect to have it resolved quickly but wanted to let everyone know. If you need immediate assistance, please call the office at 770.386.8900.
Update @ 1017 – The issue appears to be that the legacy authentication (POP3 over TLS) has been phased out a little earlier than originally expected and our helpdesk / ticketing system was temporarily unable to process incoming support requests. Ultimately, we were able to move up our plan to upgrade and are now good to go.