Cyber Tech Cafe has used and recommended AppRiver for email filtering (SPAM, phishing, malware, etc.), email encryption, Hosted Exchange, Microsoft 365, cloud to cloud back and more since approximately 2007. One of the many things that kept us with AppRiver was that it was a relatively local company (based in Florida, US) with unbelievable customer service. In the last few years though, AppRiver has gone through a number of ownership changes (AppRiver was acquired by Zix who was subsequently acquired by OpenText) and many of the things that drew us to and kept us with AppRiver are changing. One change that was recently brought to our attention may impact pricing to our customers. We don’t have access to the AppRiver billing information so we aren’t able to check / verify this so we’re asking all of our customers who use AppRiver to review their billing to ensure that you’re paying what you should be paying.
As a result of all of this, we are reviewing alternatives to AppRiver that may be a better fit for us and our customers. Until (unless) we find a better solution, we will still continue to use and recommend AppRiver but only on a month-to-month basis to make moving elsewhere easier when (if) that becomes necessary.
Once we have a clear path forward (either, continuing with AppRiver or moving to another solution), we will be reaching out to customers directly on how they would like to proceed.