22Jul 2024 by nathan
After Action Report – CrowdStrike

After Action Report – CrowdStrike

Industry News, Tech news
As many of you know, an issue with an update to CrowdStrike, a security platform installed on literally millions (if not billions) of computers worldwide, caused a global IT Outage on Friday and many organizations (and IT workers) are still feeling the sting of that outage today. The root issue appears to have been a bad configuration update from CrowdStrike that prevented affected systems from booting. We are thankful that none of our clients were directly impacted but the incident provides an excellent opportunity to "sharpen the saw" and update our internal processes. In this email, I'd like to quickly summarize what happened, some key things that we took away from the incident and some changes that we're making in as a result. What happened? CrowdStrike released a corrupt configuration…
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10Jul 2024 by nathan

July 2024 News and Updates

CTC NEWS, Industry News, Monthly Newsletters, Tech news
Client Forms - In an effort to make requesting support easier for common tasks (onboarding and offboarding users, for example), we are launching a number of forms that clients can use to request support. Links to the forms are located at the top of our website under Client Forms. Windows Recall - We received a surprising amount of feedback on the blurb about Windows Recall in last months newsletter and, not surprisingly, literally none of it was positive. The common thread in all of the feedback was basically what are the alternatives? We don't really have a plan, just yet, but we do have some ideas. Expect more on this next month and, if you're concerned about Windows Recall for whatever reason (privacy, regulatory compliance, etc.), keep an eye out…
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25Jun 2024 by nathan

Please update your FortiGate

Industry News, Tech news
What is this about? In February of this year, Fortinet disclosed multiple vulnerabilities in the FortiOS firmware, the operating system for their entire line of products. The vulnerability was highly publicized by Fortinet, The U.S. Cybersecurity and Infrastructure Security Agency (CISA), news outlets, message boards and on social media and we reached out directly to all of our MyIT Clients. The vulnerability is significant because it's position in a network, often running on the Internet facing firewall protecting that network from Internet borne threats, means it's exploitable from anywhere on the Internet and successful exploitation could give an attacker full access to a vulnerable device. It's also important to note that state sponsored threat actors are known to favor (and target) these types of vulnerabilities. What do I need to…
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14Feb 2024 by nathan

February 2024 News and Updates

CTC NEWS, Industry News, Tech news
We're Moving Cyber Tech Cafe will be moving our office to 319 North Tennessee Street, Cartersville GA on 15 March 2024. Our mailing address will remain the same. Urgent Update from Fortinet - Fortinet disclosed on 8 February 2024 a significant vulnerability in basically their entire firewall product line. The vulnerability can allow an attacker with access to the VPN interface on the affected device the ability to run code on the device. According to reports, the vulnerability is being actively exploited in the wild. If you are a MyIT Client, you should have received an email on Tuesday with details on the vulnerability and, in most cases, your firewall has already been updated. If you are not a MyIT Client, we would recommend installing the update immediately if at…
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16Jan 2024 by nathan

January 2024 News and Updates

CTC NEWS, Industry News, Monthly Newsletters
Election Year Antics - In the US, this year is an election year and it's safe to assume that criminals will leverage election related topics in their pretexting for attacks (phishing, vishing, smishing, all of the ishings), so be sure to consider that when planning your security awareness training. Updates Microsoft has hit the ground running with the January 2024 Patch Tuesday, releasing updates to patch 49 flaws including 12 remote code execution and two, one is a Windows Kerberos Security Feature Bypass and the other a Hyper-V RCE, are rated critical. Microsoft releases regular updates the second Tuesday of each month, often referred to as ‘Patch Tuesday’. These updates are categorized as Low, Moderate, Important or Critical. Details on the categories are available here. The updates can include any…
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15Aug 2023 by Brey Shaw

August 2023 News & Updates

CTC NEWS, Industry News, Monthly Newsletters, Tech news
We will be closed on Monday, 4 September 2023 to enjoy the Labor Day holiday with friends, family and loved ones and will reopen during normal business hours on Tuesday, 5 September 2023.  Emergency support will be available for our commercial and MyIT clients.  If you need emergency support on Monday, simply include the word 'emergency' in the subject of your email to help@ctc.co or by noting it in your voicemail at 770.386.8900. Updates to Policies and Procedures - We've made some slight changes to our Policies and Procedures and posted them here. Upcoming End of Life for Windows Server 2012 - In October 2023, Microsoft will be ending support for it's Windows Server 2012 operating system, meaning anyone currently using Windows Server 2012 will need to make plans to…
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18Jul 2023 by Brey Shaw

July 2023 News & Updates

CTC NEWS, Industry News, Monthly Newsletters, Tech news
Updates to Policies and Procedures - We've made some slight changes to our Policies and Procedures and posted them here. Upcoming End of Life for Windows Server 2012 - In October 2023, Microsoft will be ending support for it's Windows Server 2012 operating system, meaning anyone currently using Windows Server 2012 will need to make plans to replace it before October. Changes to the MyIT Program - We are in the process of making some changes to the MyIT Program that we're pretty excited about. The biggest and most visible change for most MyIT Customers will likely be related to communications. There will be some changes to the monthly report as well as some reminders about systems that may need extra attention. More on this to come but we're excited…
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29Jun 2023 by Brey Shaw

June 2023 News & Updates

CTC NEWS, Industry News, Monthly Newsletters, Tech news
Updates to Policies and Procedures - We've made some slight changes to our Policies and Procedures and posted them here. Upcoming End of Life for Windows Server 2012 - In October 2023, Microsoft will be ending support for it's Windows Server 2012 operating system, meaning anyone currently using Windows Server 2012 will need to make plans to replace it before October. Changes to the MyIT Program - We are in the process of making some changes to the MyIT Program that we're pretty excited about. The biggest and most visible change for most MyIT Customers will likely be related to communications. There will be some changes to the monthly report as well as some reminders about systems that may need extra attention. More on this to come but we're excited…
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16May 2023 by Brey Shaw

May 2023 News & Updates

CTC NEWS, Industry News, Monthly Newsletters, Tech news
We're currently interviewing for a Tier 1 Support Tech to join our team. If you'd like more information on joining our team, use our online application available here. Updates to Policies and Procedures - We've made some slight changes to our Policies and Procedures and posted them here. Upcoming End of Life for Windows Server 2012 - In October 2023, Microsoft will be ending support for it's Windows Server 2012 operating system, meaning anyone currently using Windows Server 2012 will need to make plans to replace it before October. Changes to the MyIT Program - We are in the process of making some changes to the MyIT Program that we're pretty excited about. The biggest and most visible change for most MyIT Customers will likely be related to communications. There…
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16Jan 2023 by nathan

January 2023 News & Updates

CTC NEWS, Industry News, Monthly Newsletters, Tech news
We're currently interviewing for a Tier 1 and Tier 2 Support Tech to join our team. If you'd like more information on joining our team, use our online application available here. Updates to Policies and Procedures - We've made some slight changes to our Policies and Procedures and posted them here. Upcoming End of Life for Windows Server 2012 - In October 2023, Microsoft will be ending support for it's Windows Server 2012 operating system, meaning anyone currently using Windows Server 2012 will need to make plans to replace it before October. Changes to the MyIT Program - We are in the process of making some changes to the MyIT Program that we're pretty excited about. The biggest and most visible change for most MyIT Customers will likely be related…
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