So, you've hired an awesome website designer to create a new website, got the new website setup and running and all kinds of awesome but now your email doesn't work. Believe it or not, it's something that happens a lot and it's usually a pretty simple fix. First of all, what's happening? In many cases, web designers and marketing companies have preferred companies that they use for web hosting. It may be because that hosting company has better pricing, a preferred management console (cPanel, Plesk, etc.), that the designer is more familiar with or the hosting company offers high commissions but it's rare that the designer wants to or will put the new site wherever the old site was. Without getting too deep in the weeds here, what's happening is…
AppRiver is aware of and currently working to resolve issues with mail flow resulting in, in some cases, significant delays in mail delivery The issue was initially reported on 13 February 2019 and was believed to have been resolved at that time. Unfortuately, that was not the case and delays have persisted for some clients. The AppRiver team is working on a resolution now and believe that they have identified the cause and a fix that is being tested now. Below is a link to the AppRiver status page with an option to subscribe to updates on the issue. http://status.appriver.com/
According to the AppRiver Status Page (http://status.appriver.com/), AppRiver is currently experiencing an outage that is impacting the customer portal and Hosted Exchange. We are aware of the issue and are watching for updates and notification that service has been resolved.
Early in the day on 5 March 2018, we received notifications of potential problems on some of the AppRiver services that we use and recommend. After reviewing the data that we had, we confirmed that there were problems in the AppRiver Atlanta Datacenter. We reached out to AppRiver who confirmed the outage and referred us to their Status Page for ongoing updates. [Update 1342] - According to AppRiver, the issue has been resolved. Our inbound mail appears to back to normal as well, confirming the AppRiver Status Page's latest update. From the status page, it looks like the issue was initially discovered at 1119ET so, any email in transit between then and the resolution at 1342ET may have been affected.