I’ve had a few people point me to this story (linked below), some legitimately concerned and some simply pointing it out, and I wanted to take a moment to add…

Today is the first full day of use out of our new helpdesk and, so far, the feedback has been almost all positive.  One thing that we are noticing that…

It’s somewhat lacking on content, but the knowledgebase is now active on the Client Support Center.  We will be migrating articles from our internal knowledgebase and, if you have any…

In September of 2011, I sent out an email asking for help, feedback to help us serve our customers better.  Since that email, we have been working to implement some…