10Jul 2024 by nathan

July 2024 News and Updates

CTC NEWS, Industry News, Monthly Newsletters, Tech news
Client Forms - In an effort to make requesting support easier for common tasks (onboarding and offboarding users, for example), we are launching a number of forms that clients can use to request support. Links to the forms are located at the top of our website under Client Forms. Windows Recall - We received a surprising amount of feedback on the blurb about Windows Recall in last months newsletter and, not surprisingly, literally none of it was positive. The common thread in all of the feedback was basically what are the alternatives? We don't really have a plan, just yet, but we do have some ideas. Expect more on this next month and, if you're concerned about Windows Recall for whatever reason (privacy, regulatory compliance, etc.), keep an eye out…
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13Jun 2024 by nathan

June 2024 News and Updates

CTC NEWS, Monthly Newsletters, Uncategorized
Client Forms - In an effort to make requesting support easier for common tasks (onboarding and offboarding users, for example), we are launching a number of forms that clients can use to request support. Links to the forms are located at the top of our website under Client Forms. Google Chrome has been the subject of a number of critical security vulnerabilities over the past few days. Google Chrome typically does a pretty good job of patching itself but a restart of Google Chrome will be required for the updates to be applied. Additional information is available here. Windows Recall - Microsoft has recently announced a controversial new feature called Windows Recall . There's a good article on it over at Ars Technica but the short version is basically that…
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15Nov 2023 by nathan

November 2023 News and Updates

CTC NEWS, Monthly Newsletters, Tech news
End of Life for Windows Server 2012 - October was the last month of updates, including bug fixes, security updates, etc., for Microsoft Windows Server 2012. If you still have Windows Server 2012 installed in your environment, Microsoft strongly recommends making plans to decommission it as soon as possible. Changes to the MyIT Program - We are in the process of making some changes to the MyIT Program that we're pretty excited about. The biggest and most visible change for most MyIT Customers will likely be related to communications. There will be some changes to the monthly report as well as some reminders about systems that may need extra attention. More on this to come but we're excited about the opportunity to provide more value to our MyIT Customers! 2023…
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12Oct 2023 by nathan

October 2023 News & Updates

CTC NEWS, Monthly Newsletters, Tech news
End of Life for Windows Server 2012 - This will be the last month of updates, including bug fixes, security updates, etc., for Microsoft Windows Server 2012. If you still have Windows Server 2012 installed in your environment, Microsoft strongly recommends making plans to decommission it as soon as possible. Changes to the MyIT Program - We are in the process of making some changes to the MyIT Program that we're pretty excited about. The biggest and most visible change for most MyIT Customers will likely be related to communications. There will be some changes to the monthly report as well as some reminders about systems that may need extra attention. More on this to come but we're excited about the opportunity to provide more value to our MyIT Customers!…
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22Sep 2023 by Brey Shaw

September 2023 News & Updates

CTC NEWS, Monthly Newsletters, Tech news
Updates to Policies and Procedures - We've made some slight changes to our Policies and Procedures and posted them here. Upcoming End of Life for Windows Server 2012 - In October 2023, Microsoft will be ending support for it's Windows Server 2012 operating system, meaning anyone currently using Windows Server 2012 will need to make plans to replace it before October. Changes to the MyIT Program - We are in the process of making some changes to the MyIT Program that we're pretty excited about. The biggest and most visible change for most MyIT Customers will likely be related to communications. There will be some changes to the monthly report as well as some reminders about systems that may need extra attention. More on this to come but we're excited…
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16Jan 2023 by nathan

January 2023 News & Updates

CTC NEWS, Industry News, Monthly Newsletters, Tech news
We're currently interviewing for a Tier 1 and Tier 2 Support Tech to join our team. If you'd like more information on joining our team, use our online application available here. Updates to Policies and Procedures - We've made some slight changes to our Policies and Procedures and posted them here. Upcoming End of Life for Windows Server 2012 - In October 2023, Microsoft will be ending support for it's Windows Server 2012 operating system, meaning anyone currently using Windows Server 2012 will need to make plans to replace it before October. Changes to the MyIT Program - We are in the process of making some changes to the MyIT Program that we're pretty excited about. The biggest and most visible change for most MyIT Customers will likely be related…
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15Nov 2022 by nathan

November 2022 News & Updates

CTC NEWS, Industry News, Monthly Newsletters, Tech news
Six Zero Day vulnerabilities patched by Microsoft this month, all of which are being actively exploited by threat actors. All MyIT Customers should be updated and protected against all of these vulnerabilities but it is critical to reboot if prompted by the update management tool. Updates to Policies and Procedures - We will be posting our updated policies and procedures to our current Policies and Procedures page in January. Upcoming End of Life for Windows Server 2012 - In October 2023, Microsoft will be ending support for it's Windows Server 2012 operating system, meaning anyone currently using Windows Server 2012 will need to make plans to replace it before October. 2022 Holiday Schedule Thanksgiving - Closing Thursday, 24 November and re-opening for regular business on Monday, 28 November. Christmas &…
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11Oct 2022 by nathan

October 2022 News & Updates

CTC NEWS, Industry News, Monthly Newsletters, Tech news
Accepting Applications - We are looking to add a new member to the team and are accepting applications for a Tier 2 Support Position. If you know someone that's got a passion for good customer service, a solid technical pedigree and is looking to work with some of the greatest customers on the planet, definitely send them to our online application here.Multiple zero day vulnerabilities have been addressed by Microsoft this month including (at least) two in Microsoft Exchange that have been actively exploited. Microsoft released updates to fix 84 security vulnerabilities this month including 20 remote code execution vulnerabilities and 13 (including some of the RCE) that it has rated as Critical. Worth noting is that this does not include the 12 patched on 3 October and fixes for…
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28Mar 2022 by nathan

March 2022 News & Updates

CTC NEWS, Industry News, Monthly Newsletters, Tech news
Now Hiring - We are currently looking to hire a Senior Support Specialist to join our team. This is a full time, permanent position and hours are generally Monday through Friday, 8:00am until 5:00pm ET. If you or someone you know would be a good fit for the position, there's an online application available here.Spike in network based attacks - I reported in late February (here) that we were seeing a spike in attack traffic from IP Addresses registered to Russian and Chinese organizations. We were seeing those attacks across multiple ISPs (Comcast, Charter, AT&T, etc.) and nationwide. The initial attacks seemed focused on brute force attacks against VPN portals. The volume of the attacks has slowed significantly and the targets seem to have widened (we're still seeing brute force…
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14Oct 2021 by nathan

October 2021 News & Updates

CTC NEWS, Industry News, Monthly Newsletters, Tech news
Microsoft and Apple (oddly enough) released updates to bugs that are being actively attacked. Adobe released updates to a number of products including Reader, Acrobat, Commerce and Connect.The MyIT Program is proving to be a huge win for clients who are signing up for or renewing their Ransomware / Cyber Insurance plans. The MyIT Program is designed to address those important (but, sometimes, not as urgent) issues that seem to go undone until there's a problem (like testing your backup before a ransomware attack). In many cases, the regular maintenance items addressed by the MyIT Silver program address all of these (and more). Two things that really set the MyIT Program apart from other MSP type offerings is that a) there is no term agreement, cancel at any time and…
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