Preparations for potential severe weather

Uncategorized
With so many companies transitioning some, most or all of their workforce to teleworking and the potential for severe weather over the next day or so, it's likely that a number of organizations will start the day tomorrow with outages and connectivity problems. It's a little close to the wire but we wanted to reach out with some quick thoughts on managing weather-related issues or outages. Appoint a person or small group as a primary point of contact for problems. Funnel all support requests and reports through that person or small group. With so many people working remote, it's likely that large groups of workers will impacted by the same or similar events (e.g., everyone with Comcast is down, everyone with AT&T is down, everyone in Marietta is down, everyone…
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Bad guys seizing opportunity to attack remote workers

CTC NEWS, Industry News, Tech news
With the surge in people working from home and often no longer having the protection of the corporate firewall or their peers to warn them of mass phishing emails and the like, we are seeing a surge in social based attacks like phishing and phone based tech support scams. Below are some quick things to keep in mind. Have a well communicated process for anything that involves money. One of the types of attacks that we're seeing is the 'money mule' attack, where the attacker tries to leverage an emergency need from an authority figure (CxO, Finance, Owner, etc.) to someone with access to funds to transfer money quickly. Make certain that you have a way to absolutely authenticate a request to transfer funds before doing so. Some examples would…
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Curbside Service / Computer drop off and pick-up

CTC NEWS
If you are contagious or potentially contagious, concerned about becoming infected (high risk, etc.), have trouble getting around or have other concerns about getting out to drop off or pick up your computer, let us know and we're happy to meet you at your car outside. Just give us a call with a heads up of when you're coming and what kind of car you're in and whether you're dropping off or picking up. If you are contagious or potentially contagious, please let us know so that we can take appropriate precautions. Also, we have an extensive list of remote support options. If your computer is functional and can connect to the Internet, we may be able to resolve the issue without your having to bring it in.
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Remote Workforce Support

CTC NEWS, Industry News, Tech news
We have seen a surge in the number of people opting to and / or being forced to work remotely in an effort to mitigate the spread of the COVID-19 outbreak. If your company needs to or is having trouble implementing secure remote work capabilities, we have extensive experience in this area and we are happy to help. If you have an existing IT Support / Staff that just needs some recommendation or direction, we're happy to assist. If you don't have an IT Support / Staff or your IT Support / Staff doesn't have the resources or expertise to implement secure remote work solutions, we are also happy to help there too.
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