01Nov 2013 by nathan

EMAIL DOWN

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We had a hardware failure overnight in our primary mail server and, at the moment, email is down.  We are working to get the new server online now and restore backups but, in the interim, all inbound email will be queued and will not be delivered.  Once the new server is online, email will be delivered but this will likely be much later today.  If you need to reach us in the interim, please call the office direct at 770.386.8900.  You can also open new tickets or check the status on existing tickets online at the helpdesk at http://helpdesk.cybertechcafe.net .  
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25Oct 2013 by nathan

Scam Alert : the fake support calls are going around again

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Don't get Scammed.   You're sitting at your computer and, from out of nowhere, you either get a phone call or a pop-up message saying that the person on the other end of the phone or chat session is from Microsoft / Google / Some other well known company and they have found a problem with your computer.  They are very professional, very courteous and offer to fix the problem at no charge if they can have remote access to your computer.  It seems strange but, after all, they're from Microsoft / Google / Some other well known company, so it must be legit.  You hesitate but, ultimately, you relent and grant access.  It only takes a moment to realize that something horrible has just happened.   Moral of the story,…
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18Oct 2013 by nathan

WARNING – CryptLocker virus is *really* making the rounds. Short story, if you don’t have a good backup, you likely won’t have your data

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The CryptoLocker ransomware is back with a vengence.  If you have data, you're a potential victim.   CryptoLocker is a nasty piece of ransomware that, once it infects your computer, begins to systematically encrypt every file that you have write access to.  Thistypically includes files stored on your local hard drive, on external hard drives (like the USB backup drives that are very popular) and shared network drives.  Once the damage is done, the malware demands a ransom in exchange for the key to decrypt the files so that you can have access to them again.  It uses very strong (2048 bit) encryption and, to my knowlege, has not been broken yet.  What's more, as the command and control servers are taken down, some users have paid the ransom but been…
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04Oct 2013 by nathan

October 2013 Updates & News

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What's New Tech News - Not a lot going on in tech news other than we're still seeing a lot of the FBI / DHS / <insert random scary sounding acronym here> virus as a result of drive by downloads.  As always, keep an eye on our Facebook Page and support center for up-to-date news and info. Updates Microsoft - According to the Advanced Notification, there are 8 bulletins this month including 4 critical and 4 important.  All of the 4 critical bulletins address remote code vulnerabilities and affect Windows (all 4), Internet Explorer and .NET.  The remaining 4 important bulletins address problems with Windows, Windows Server, Office and Silverlight, 3 of which are remote code execution vulnerabilities. Microsoft releases regular updates the second Tuesday of each month, often referred to as 'Patch…
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04Oct 2013 by nathan

Adobe systems / network breached, customer data was accessed

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According to this blog entry from Adobe, there was an attack on the Adobe systems / network and as a result some customer data was compromised.  The article is relatively short and does a good job of detailing what information was compromised.  The short story though is that, if you are an Adobe customer, your information was likely compromised.  Adobe is  Below is a snippet from the article: Our investigation currently indicates that the attackers accessed Adobe customer IDs and encrypted passwords on our systems. We also believe the attackers removed from our systems certain information relating to 2.9 million Adobe customers, including customer names, encrypted credit or debit card numbers, expiration dates, and other information relating to customer orders. At this time, we do not believe the attackers removed decrypted…
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02Oct 2013 by nathan

Why you should not be using Internet Explorer now, and ever, and some options

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In this article, I'm going to try to [quicky] answer the following questions: What is Internet Explorer? What are some alternatives to Internet Explorer? Why shouldn't I use Internet Explorer right now? Why shouldn't I use Internet Explorer ever? Are there any reasons that I should use Internet Explorer? What is Internet Explorer?  Internet Explorer is a web browser.  Simply put, it's a program that allows you to browse / view / search the Internet and / or World Wide Web.  Think of the Internet / World Wide Web as a box with (for the purposes of this discussion) 5 openings.  Internet Explorer is one of those openings and allows you to see what is inside the box.  It's important here to note that it's only 1 of multiple openings…
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21Sep 2013 by nathan

A near perfect storm? Hole in all versions of Internet Explorer and a new spin on ransomware?

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I've already posted both of these articles independently to our Facebook page but wanted to also reach here to make sure that you saw it.  If you're using Internet Explorer, there is a good chance (that's growing steadily until Microsoft fixes [rather than mitigates] the bug) that you will get a virus as a result.  Also, there's a new strain of ransomware (FBI virus, DHS virus, etc.) making the rounds that's literally cutting out the middle man when it comes to bad guys making a profit off of you.  Previously, the intent (other than setting up your computer as a timeshare) was to get you to send a $300 Moneypack to them.  Now though, they just turn your computer in to a bitcoin miner and start seeing a return immediately.…
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17Sep 2013 by nathan

Official End of Life for Windows XP and other Microsoft Products

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From the Microsoft Website:   "Every Windows product has a lifecycle. The lifecycle begins when a product is released and ends when it's no longer supported or sold. Knowing key dates in this lifecycle helps you make informed decisions about when to upgrade or make other changes to your software. Here are the rights and limits of the Windows lifecycle."   The details of what products will expire and when are available here but the biggest and most relevant information on the page is that MS Windows XP, the flagship operating system from Microsoft for over a decade now is being officially killed off as of April of 2014.  This basically means that there will be no further support from Microsoft on these products including bug fixes and, more importantly, security fixes.  If you…
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11Sep 2013 by nathan

September 2013 Updates and News

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What's New Tech News - Of course, there are still lots of threats out there for those who do not keep their computer systems up to date.  Be sure to check out our facebook page for posts on the latest threats and malware that we have found as well as other items of interest.  The rest of this article is about the most recent updates from Microsoft, Adobe and Java. Very few single viruses or virus signatures cause enough of a stir to warrant specific mention here.  The so called FBI Virus (or DHS virus or whatever persona it takes on tomorrow / next) is however one.  The signature of this virus is that it seizes control of your computer and posts an ominous warning on your screen tha the FBI…
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