Official reopen date is 4 May 2020 (Star Wars Day)!

Official reopen date is 4 May 2020 (Star Wars Day)!

CTC NEWS
It's been a long few weeks and we've still got a little more than a week to go but we're excited to announce that we will be reopening the shop and returning to normal operations on 4 May 2020, Star Wars Day, at 9:00am ET. Until then, we will continue remote operations and doing drop offs and pickups on an appointment basis.
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Preparations for potential severe weather

Uncategorized
With so many companies transitioning some, most or all of their workforce to teleworking and the potential for severe weather over the next day or so, it's likely that a number of organizations will start the day tomorrow with outages and connectivity problems. It's a little close to the wire but we wanted to reach out with some quick thoughts on managing weather-related issues or outages. Appoint a person or small group as a primary point of contact for problems. Funnel all support requests and reports through that person or small group. With so many people working remote, it's likely that large groups of workers will impacted by the same or similar events (e.g., everyone with Comcast is down, everyone with AT&T is down, everyone in Marietta is down, everyone…
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Apparent phishing campaign spreading Kryptik trojan

CTC NEWS, Industry News, Monthly Newsletters, Tech news
We are seeing a surge in phishing attacks attempting to spread the Kryptik trojan. Currently, both Fortinet and ESET are successfully identifying and blocking the trojan but the phishing campaign seems to be widespread (we're seeing it in clients nationwide) and indiscriminate (we're seeing it in finance, manufacturing, medical and others). Attackers appear to be trying to leverage the fact that many people are working from home on less protected networks than they normally are. Additional information on Kryptik can be found below.
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Cyber Tech Cafe Remote Only Support Extended

CTC NEWS, Industry News
As an IT Service Provider, we have been deemed essential by the Cyber Security and Infrastructure Security agency (CISA) and are continuing to provide a full range of remote and on-site services to our medical, healthcare and critical infrastructure customers and will continue to do so as long as we can. To help protect the health and well being of our team and customers, we will continue to keep the office closed except for pick-up and drop-off by appointment only and focusing on remote only support for all non medical, healthcare and critical infrastructure customers. Our business hours will remain the same (Monday through Friday, 9:00am until 5:00pm ET and 8:00am until 5:00pm for MyIT customers) and all contact methods (telephone, email, website and regular postal mail) will remain the…
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Temporary Closure Extended through 3 April.

Temporary Closure Extended through 3 April.

CTC NEWS, Industry News, Tech news
Thank you to all of our customers who have continued to support us through these unusual times and thank you to our team for all of your hard work and dedication. As I noted earlier, the health and well being of our team and our customers is of paramount importance to Kristy and me. At this time, we are extending the temporary office closure as well as the temporary suspension of site visits (excluding medical / health care) and will continue providing remote support via email, telephone and remote assistance. We will review conditions again next Friday and will post updates here and on our Facebook page. We will continue providing remote support to all of our current customers as well as new customers. Remote support includes not only email…
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Office Temporarily Closed & Site Visits Suspended

Office Temporarily Closed & Site Visits Suspended

CTC NEWS, Monthly Newsletters
The health and well-being of our team and our clients is of paramount importance to Kristy and me.  We have been carefully monitoring the news, recommendations of medical professionals and government officials and, at this point, the risk posed to our team and clients by continuing to keep the office open and travel to client sites far outweighs the benefit.  Out of an abundance of caution and concern for the health and well-being of our team and our clients, we are temporarily closing the Cyber Tech Café office and suspending all on site visits / work.  We will continue to be available via phone (770.386.8900), email (help@ctc.co) and our website (https://www.ctc.co) .  Our business hours will remain the same (Monday through Friday, 9:00am until 5:00pm ET and 8:00am until 5:00pm…
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Bad guys seizing opportunity to attack remote workers

CTC NEWS, Industry News, Tech news
With the surge in people working from home and often no longer having the protection of the corporate firewall or their peers to warn them of mass phishing emails and the like, we are seeing a surge in social based attacks like phishing and phone based tech support scams. Below are some quick things to keep in mind. Have a well communicated process for anything that involves money. One of the types of attacks that we're seeing is the 'money mule' attack, where the attacker tries to leverage an emergency need from an authority figure (CxO, Finance, Owner, etc.) to someone with access to funds to transfer money quickly. Make certain that you have a way to absolutely authenticate a request to transfer funds before doing so. Some examples would…
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Curbside Service / Computer drop off and pick-up

CTC NEWS
If you are contagious or potentially contagious, concerned about becoming infected (high risk, etc.), have trouble getting around or have other concerns about getting out to drop off or pick up your computer, let us know and we're happy to meet you at your car outside. Just give us a call with a heads up of when you're coming and what kind of car you're in and whether you're dropping off or picking up. If you are contagious or potentially contagious, please let us know so that we can take appropriate precautions. Also, we have an extensive list of remote support options. If your computer is functional and can connect to the Internet, we may be able to resolve the issue without your having to bring it in.
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Remote Workforce Support

CTC NEWS, Industry News, Tech news
We have seen a surge in the number of people opting to and / or being forced to work remotely in an effort to mitigate the spread of the COVID-19 outbreak. If your company needs to or is having trouble implementing secure remote work capabilities, we have extensive experience in this area and we are happy to help. If you have an existing IT Support / Staff that just needs some recommendation or direction, we're happy to assist. If you don't have an IT Support / Staff or your IT Support / Staff doesn't have the resources or expertise to implement secure remote work solutions, we are also happy to help there too.
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March 2020 News & Updates

CTC NEWS, Industry News, Monthly Newsletters, Tech news
  Executive Summary COVID-19 Response - The health and safety of our team, our clients and our business partners is of paramount importance to us at Cyber Tech Cafe.  We are still offering on-site service, however, we have a number of clients who have opted for remote support only for a time to minimize the risk of spreading the virus.  We will continue to monitor and heed the recommendations of the CDC and other subject matter experts on this topic and will post any policy changes to our website and social media pages.  Our thoughts and prayers go out to those affected by this virus and to those working so diligently to fight it. Microsoft released patches for at least 115 vulnerabilities, including 26 that are rated as critical and…
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