06Apr 2020 by nathan

Cyber Tech Cafe Remote Only Support Extended

CTC NEWS, Industry News
As an IT Service Provider, we have been deemed essential by the Cyber Security and Infrastructure Security agency (CISA) and are continuing to provide a full range of remote and on-site services to our medical, healthcare and critical infrastructure customers and will continue to do so as long as we can. To help protect the health and well being of our team and customers, we will continue to keep the office closed except for pick-up and drop-off by appointment only and focusing on remote only support for all non medical, healthcare and critical infrastructure customers. Our business hours will remain the same (Monday through Friday, 9:00am until 5:00pm ET and 8:00am until 5:00pm for MyIT customers) and all contact methods (telephone, email, website and regular postal mail) will remain the…
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27Mar 2020 by nathan
Temporary Closure Extended through 3 April.

Temporary Closure Extended through 3 April.

CTC NEWS, Industry News, Tech news
Thank you to all of our customers who have continued to support us through these unusual times and thank you to our team for all of your hard work and dedication. As I noted earlier, the health and well being of our team and our customers is of paramount importance to Kristy and me. At this time, we are extending the temporary office closure as well as the temporary suspension of site visits (excluding medical / health care) and will continue providing remote support via email, telephone and remote assistance. We will review conditions again next Friday and will post updates here and on our Facebook page. We will continue providing remote support to all of our current customers as well as new customers. Remote support includes not only email…
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23Mar 2020 by nathan
Office Temporarily Closed & Site Visits Suspended

Office Temporarily Closed & Site Visits Suspended

CTC NEWS, Monthly Newsletters
The health and well-being of our team and our clients is of paramount importance to Kristy and me.  We have been carefully monitoring the news, recommendations of medical professionals and government officials and, at this point, the risk posed to our team and clients by continuing to keep the office open and travel to client sites far outweighs the benefit.  Out of an abundance of caution and concern for the health and well-being of our team and our clients, we are temporarily closing the Cyber Tech Café office and suspending all on site visits / work.  We will continue to be available via phone (770.386.8900), email (help@ctc.co) and our website (https://www.ctc.co) .  Our business hours will remain the same (Monday through Friday, 9:00am until 5:00pm ET and 8:00am until 5:00pm…
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20Mar 2020 by nathan

Bad guys seizing opportunity to attack remote workers

CTC NEWS, Industry News, Tech news
With the surge in people working from home and often no longer having the protection of the corporate firewall or their peers to warn them of mass phishing emails and the like, we are seeing a surge in social based attacks like phishing and phone based tech support scams. Below are some quick things to keep in mind. Have a well communicated process for anything that involves money. One of the types of attacks that we're seeing is the 'money mule' attack, where the attacker tries to leverage an emergency need from an authority figure (CxO, Finance, Owner, etc.) to someone with access to funds to transfer money quickly. Make certain that you have a way to absolutely authenticate a request to transfer funds before doing so. Some examples would…
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19Mar 2020 by nathan

Curbside Service / Computer drop off and pick-up

CTC NEWS
If you are contagious or potentially contagious, concerned about becoming infected (high risk, etc.), have trouble getting around or have other concerns about getting out to drop off or pick up your computer, let us know and we're happy to meet you at your car outside. Just give us a call with a heads up of when you're coming and what kind of car you're in and whether you're dropping off or picking up. If you are contagious or potentially contagious, please let us know so that we can take appropriate precautions. Also, we have an extensive list of remote support options. If your computer is functional and can connect to the Internet, we may be able to resolve the issue without your having to bring it in.
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17Mar 2020 by nathan

Remote Workforce Support

CTC NEWS, Industry News, Tech news
We have seen a surge in the number of people opting to and / or being forced to work remotely in an effort to mitigate the spread of the COVID-19 outbreak. If your company needs to or is having trouble implementing secure remote work capabilities, we have extensive experience in this area and we are happy to help. If you have an existing IT Support / Staff that just needs some recommendation or direction, we're happy to assist. If you don't have an IT Support / Staff or your IT Support / Staff doesn't have the resources or expertise to implement secure remote work solutions, we are also happy to help there too.
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14Mar 2020 by nathan

March 2020 News & Updates

CTC NEWS, Industry News, Monthly Newsletters, Tech news
  Executive Summary COVID-19 Response - The health and safety of our team, our clients and our business partners is of paramount importance to us at Cyber Tech Cafe.  We are still offering on-site service, however, we have a number of clients who have opted for remote support only for a time to minimize the risk of spreading the virus.  We will continue to monitor and heed the recommendations of the CDC and other subject matter experts on this topic and will post any policy changes to our website and social media pages.  Our thoughts and prayers go out to those affected by this virus and to those working so diligently to fight it. Microsoft released patches for at least 115 vulnerabilities, including 26 that are rated as critical and…
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27Dec 2019 by nathan
Happy New Year from Cyber Tech Cafe

Happy New Year from Cyber Tech Cafe

CTC NEWS
All of us here at Cyber Tech Cafe would like to wish you a Happy New Year! We will be closed Wednesday, 1 January 2020 to celebrate with friends and family. We will reopen to normal business hours on Thursday, 2 January 2020. All non emergency issues will be handled Wednesday morning. In case of an emergency we will have an on-call technician. We ask if it is an emergency that you put 'emergency' in the subject line of the email. Thank you for making 2018 a great year and to having an amazing 2019. Please note that any emergency support requests will be billed at our standard holiday rate with a 4 hour minimum. From all of us here at Cyber Tech Cafe, we wish you and yours a…
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17Dec 2019 by nathan
Merry Christmas from Cyber Tech Cafe

Merry Christmas from Cyber Tech Cafe

CTC NEWS
It is Christmas time already, and Cyber Tech Cafe would like to wish you a very Merry Christmas. We will be closed Tuesday, 24 December and Wednesday, 25 December to enjoy much needed time with our friends and family. We will reopen on Thursday, 26 December with our normal business hours. We will be taking care of all non-emergency support requests at the open of Wednesday. If you need emergency support while we are closed we will have on call technician that can assist you. Please include the word 'emergency' in the subject line of any email request. Please note that any emergency support requests will be billed at our holiday rate with a 4 hour minimum. From all of us at Cyber Tech Cafe, we wish you and yours…
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11Dec 2019 by nathan

December 2019 News and Updates

CTC NEWS, Industry News, Monthly Newsletters, Tech news
Executive Summary The December 2019 updates include a number of important updates from Microsoft and Adobe including a number of zero day vulnerabilities that are being actively exploited by threat actors. Organizations evaluate the updates and patch vulnerable systems as soon as feasible. These updates also mark the next-to-the-last updates available for Windows 7 and Windows Server 2008. News Holiday Schedule - Cyber Tech Cafe will be closed for Christmas and New Year to enjoy time with friends, family and loved ones. Any support requests received during the holiday will be prioritized and responded to on the next business day.Christmas - Closed Tuesday, 24 December and Wednesday, 25 December.New Year - Closed Wednesday, 1 January 2020.DC770 - Cyber Tech Cafe is a proud supporter and co-sponsor of the DC770 DEF CON group…
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